I want to terminate terminate my contract with Quandoo. What should I do?
Quandoo contracts can only be terminated through writing. Simply send us an email with the reason for cancelling at support.uk@quandoo.com and we will handle your concerns as quickly as possible. Please note that your contract will continue to remain valid until the originally stipulated contract duration has lapsed. In any case, all remaining payments must be settled until the end of contract.
How can I settle my open invoices?
You have the following possibilities:
  • Credit card: In the Business Center, click the menu item Payment and put in your credit card details.
  • SEPA direct debit mandate: Simply send us a new SEPA mandate .
  • Telephone: Pay easily over the phone. Simply call our support team (+44 (0) 203 499 5847).
  • Direct transfer: Transfer the outstanding payments to the bank details printed at the bottom of your last invoice or use the bank account details below.
Beneficiary: Quandoo UK Ltd. Bankname: Lloyds Bank, Branch 39 Threadneedle Street Account number: 318 411 68 Sort-code: 30-65-41
Which payment options does Quandoo offer?
At the time being, you can choose between credit card und SEPA direct debit. Additionally, you can settle your open invoices with our Support Team ( 3158 8286 ).
I don’t understand my invoices.
On the first side you’ll find summary of the customers not counted in the invoice, while on the second side you’ll see each individual reservation listed. You’ll also find a short description here. In case you have questions, simply write us an email to support.uk@quandoo.com.
I was charged for customers who didn’t show up. What can I do about that?
To make sure all of your invoices are always issued correctly, you can mark guests that didn’t show up, or those who cancelled their reservation over the phone in the Business Center. If you send us an email with the reservation numbers in question, we will issue you credit in exceptional cases.
How can I adjust my invoice data (eg. address)?
Simply send us an email at support.uk@quandoo.com with your desired changes.
I didn’t receive my invoices. What can I do about that?
Please take a look in your ‘Promotions’ or Spam folder. If you’re still unable to locate your invoice,send us an email at support.uk@quandoo.com with your desired invoice email address so that we can have a look, or use this form. In order for us to change the email address we have on file and to send your invoice to the correct account, please send us an email with your partner number and your desired invoice email address. If you want to have an overview of your invoices, please contact the support team.
When and how will I receive my invoices?
You will receive your invoices by email between the 3rd – 8th of each month.